Air Astana received an Airline Passenger Experience Association (APEX) 2025 Five Star Major Airline Award at a ceremony held in California (USA) on 30th October 2024. This is the 5th time that Air Astana has received this particular award over the past 7 years and it has also previously received Passenger Experience Awards in the Best Cabin Service, Best Inflight Food and Beverage, Best Seat Comfort and Best Onboard Entertainment System Excellence categories in recent years.

“On behalf of Air Astana, I am delighted to receive this prestigious APEX Award, which is a testament to the airline’s total dedication to service excellence and passenger satisfaction,” said Zhamilya Jaxybekova, Manager of Inflight Service of Air Astana at the ceremony. “We deeply appreciate the positive feedback from so many of our passengers, which has resulted in us receiving this latest APEX award.”

The APEX Five Star and Four Star Airline Awards stand as the global awards entirely based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt® from Concur®, the world’s most used travel-organizing app. For the 2025 Awards, over one million PNR verified flights have been rated by passengers spanning over 600 airlines from around the world using a five-star scale. The APEX Five Star and Four Star Airline Awards are independently certified by a professional external auditing company. 

Earlier in June 2024 Air Astana has been honored by Skytrax, another globally renowned organization, for the twelveth year in the row. Skytrax is awarded following in-depth audit assessment and analysis of each airline’s front-line Product and Service quality standards, covering the onboard and airport environments. 

Together, these two recognitions affirm Air Astana’s holistic commitment to service excellence across every stage of the passenger journey.