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Data Innovation at Airports and Airlines: Redefining Passenger Experience Through Smarter Operations

Issue 32 - 2025
Data Innovation at Airports and Airlines: Redefining Passenger Experience Through Smarter Operations

by Mehmet Keyvan, CEO and Chairman KEYVAN Aviation

The aviation industry has always been shaped by technology, but in the 21st century, it is data that is reshaping how airlines and airports operate, manged , satisfied the customers or simply lost the profit. Every flight produces an enormous trail of information including with routes, traffics, aircraft performance parameters, weather forecasts, passenger flows, baggage movements, gate availability, and more. In the past, much of this data was siloed, analysed after the fact, and used mostly for compliance or reporting for safety purposes. Today, the shift is toward real-time data integration and predictive analytics, which is main focus is more than just safety. Airlines and airports are no longer satisfied with reacting to disruptions , they want to anticipate and prevent them. This new approach is not simply about operational excellence. It is also about improving the passenger journey while keeping ticket prices competitive in an increasingly tight market. I try to divided my today article to the following sections, which explore how data innovation across airside management, taxi and holding time optimization, weather and navigation forecasting, and cost control is enabling the aviation sector to balance efficiency, resilience, and passenger satisfaction.

Airside Operations: The Ground Game of Efficiency

Most of the passengers are only enjoy the terminal experience, they are happy with fast-track security and passport controls, buggies and free shops, but their travel may effected by airside experience. Airside operations, the activities that take place between the terminal and the runway, are a crucial battleground for efficiency. Aircraft turnarounds, refuelling, catering, ground handling, baggage loading, and gate assignments all happen in a highly choreographed sequence. Any deviation in timing can ripple through the system, leading to delays and dissatisfied passengers. With the help of real-time operational dashboards, airports are gaining visibility into every element of the turnaround process. For instance, sensors and IoT devices track the arrival of ground service equipment, while digital platforms coordinate cleaning crews, fuelling teams, and catering suppliers. By consolidating this data, operations control centers can identify potential bottlenecks before they escalate. Equally important is runway and taxiway optimization. Traditionally, departure sequencing was largely dependent on manual coordination between tower controllers and airlines. Now, advanced decision-support tools simulate different departure scenarios, reducing congestion at runway thresholds and minimizing idle time with engines running. The result is faster departures, reduced fuel burn, and a smoother passenger experience. Reducing the waiting time for the passenger is the main goal for the airlines and airports which helps them to increase the slots.

Taxi Time: Every Minute Counts

Taxi operations, may appear mundane to passengers, but for airlines they are a significant cost driver. Industry data suggests that an aircraft consumes anywhere from 15 to 25 kilograms of fuel per minute depending to the aircraft model, fleet age and engine type, during taxi with engines running. Multiply that by dozens of aircraft at a hub airport and the cost, both financial and environmental, becomes clear.

Data-driven systems now enable airports to analyze historical taxi patterns and forecast future demand. For example, by studying weeks of data, airports can predict which taxiways are prone to congestion during peak hours. This insight helps controllers allocate traffic more efficiently, balancing the load across parallel taxi routes. Airlines are also experimenting with predictive pushback sequencing, where ground controllers coordinate departures based on real-time gate availability and inbound arrivals. Instead of a first-come, first-served model, sequencing tools factor in connection times, fuel optimization, and even crew duty limits. For passengers, this translates into fewer missed connections and reduced delays once airborne. In the busy airports , average taxi time may increase

up to 25 minutes per flight , and by considering the 1,000 flights per day including with Arrival and Departure flights, the result would be around 25,000 minutes of taxi time per day , which is equal to 416 hours of taxi time. Reducing 1 minute of taxi time in such busy airport will save 16 hours per day and tons of the fuel.

Weather and Navigation: Turning Uncertainty into Predictability

Few factors disrupt aviation as profoundly as weather. Thunderstorms, crosswinds, fog, and snowstorms can ground fleets and cause cascading delays across global networks. The traditional challenge has been that weather is inherently uncertain. Recent advances in meteorological modelling and big data analytics are turning weather into a more manageable variable. Airlines now integrate high-resolution forecasts with flight planning tools, enabling dispatchers to simulate different routing options hours before departure. For example, a carrier anticipating strong headwinds on a transatlantic route may choose a slightly longer but more fuel-efficient track that avoids turbulence and minimizes arrival delays. This capability depends heavily on navigation databases and airspace data. By combining weather forecasts with navigation datasets (including NOTAMs, airspace restrictions, and route availability), airlines can dynamically adjust their flight plans. In turn, pilots can reduce airborne holding times, avoid last-minute diversions, and enhance fuel efficiency.

In the long run, this integration of weather and navigation data not only improves punctuality but also reinforces safety by ensuring pilots and controllers make decisions based on the most accurate, up-to-the-minute information.

Delay and Holding Time Management: From Reaction to Anticipation

Delays are costly for everyone in the aviation chain. Airlines, airports, and passengers. In the United States alone, flight delays are estimated to cost airlines more than $30 billion annually when fuel, crew overtime, passenger compensation, and lost productivity are considered. A significant portion of delays comes from holding times, whether in the air waiting for landing clearance or on the ground queuing for departure. Traditional air traffic control methods often relied on tactical decisions, assigning holding stacks or delaying pushbacks as problems arose. Data innovation is changing this approach. Airlines and ATC now share integrated platforms that provide predictive delay management. Using live feeds from radar, weather sensors, and airport operations, these systems forecast congestion hours in advance. Decision-support tools then recommend adjustments: rerouting aircraft, reassigning gates, or shifting departure slots to spread the load. For instance, an airline that knows in advance about likely holding patterns at a hub airport can proactively delay departure at the origin, saving fuel and avoiding unnecessary airborne waiting. This reduces both costs and emissions, while passengers benefit from more predictable arrival times.

Cost Efficiency: Data as a Strategic Asset

At the heart of data innovation is a simple truth which is operational efficiency reduces costs, and lower costs enable airlines to keep ticket prices competitive.

Fuel, representing up to 25–30% of airline operating expenses, is the most direct beneficiary of data-driven optimization. By reducing taxi times, cutting holding patterns waiting times , and fine-tuning flight plans with better weather and navigation data, airlines save millions in fuel annually. Crew costs are another area of improvement. Predictive delay management minimizes unplanned overtime, reduces the risk of crews exceeding duty limits, and lowers disruption expenses such as hotel accommodations. Moreover, efficient operations mean better fleet utilization. An aircraft that spends less time idling or waiting in holding patterns can be turned around faster and scheduled for additional rotations. This higher productivity allows airlines to spread fixed costs across more flights, directly contributing to more affordable ticket pricing.

Passenger Experience: Data as an Invisible Service

While passengers rarely see the complex data systems behind their flights, they feel the benefits in tangible ways. Fewer delays, shorter taxi times, smoother connections, and more reliable schedules create a travel experience that is less stressful and more enjoyable. Airlines are also beginning to share operational data directly with passengers, through mobile apps that provide real-time updates on gate changes, baggage status, and expected arrival times. This transparency builds trust, even when disruptions occur, as travellers appreciate timely and accurate information. For frequent flyers, predictability is a form of value. A passenger choosing between two airlines may favor the carrier with a reputation for punctuality and efficient service, even if ticket prices are similar. Data innovation, therefore, becomes a competitive differentiator not only in cost control but also in customer loyalty.

Beyond cost and passenger benefits, data innovation plays a central role in aviation’s sustainability journey. Reduced taxi and holding times translate into lower carbon emissions, helping airlines meet international targets for greener operations. As the industry moves toward digital air traffic management and greater integration of unmanned aerial systems, the role of data will only intensify. Artificial intelligence, machine learning, and cloud-based platforms will provide even deeper insights, enabling real-time optimization at a scale previously unimaginable.

The competitive pressures on airlines and airports are unlikely to ease. Passengers demand affordable fares, punctual service, and transparency. Regulators are tightening efficiency and sustainability requirements. Investors expect profitability even in volatile markets. In this landscape, data is the strategic enabler. By integrating airside analytics, weather and navigation intelligence, predictive delay management, and cost optimization, aviation stakeholders can transform both operations and the passenger journey.

Passengers may not see the algorithms that optimized their taxi route or the predictive models that pre-empted a delay. But they experience the outcome: smoother journeys, fewer disruptions, and fairer ticket prices. In the end, that is the true measure of success in aviation’s data-driven era. And likely very happy passenger 


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