Turkish Airlines, the national flag carrier, has been honoured with the ‘World Class’ award by APEX (Airline Passenger Experience Association) for the fourth consecutive year, maintaining its position among the 10 airlines in the world to receive this prestigious award.

The global brand, which also won the ‘Best in Class in the World Class Sustainability Category’ award at a special ceremony held at the APEX/IFSA Global Expo in California, once again proved its commitment to excellence in passenger experience and operational quality.

As a result of extensive audits conducted by industry professionals, the ‘World Class’ award is judged based on performance in three categories: Safety and Health, Guest Experience and Sustainability, for which Turkish Airlines won the ‘Best in Class in World Class Sustainability Category’ award. This success reflects the importance Turkish Airlines attaches to sustainable practices such as digitalisation and waste management.

In addition to these awards, the flag carrier also received the ‘FTE Pioneer Award’ from Future Travel Experience, part of the APEX family. The FTE Global Airline Pioneer Awards ceremony took place in Los Angeles to recognise six winning companies from around the world that are pushing the boundaries of innovation, enhancing the customer experience and playing an important role in the advancement of the air transport industry.

Commenting on the awards, Prof. Dr. Ahmet Bolat, Chairman of the Board of Directors and Executive Committee of Turkish Airlines, said: ‘We are proud to receive the “World Class” and “Best in Class in the World Class Sustainability Category” awards and the “FTE Global Airline Pioneer” award from APEX. These three achievements once again recognise the quality of our performance in enhancing the passenger experience, fostering innovation and delivering world-class flight experience to our guests, while highlighting our dedication to integrating sustainable practices into our operations. I would like to thank our Turkish Airlines family for these achievements and our guests who trust our services.’

Dr Joe Leader, CEO of APEX, said: ‘Turkish Airlines continually raises the bar in luxury travel by earning APEX World Class recognition every year. Its unrivalled global network, combined with a passenger experience that represents world-renowned Turkish hospitality, elevates excellence to new heights. Introducing the new Crystal Business Class suite in 2024, offering enhanced privacy, more spacious seating areas and elegant design details, Turkish Airlines continues to raise the standards of unique air travel, truly reflecting the essence of the APEX World Class awards presented by YATES+.’