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TAV's Four Airports to Receive Service Quality Awards

Issue 22 - 2024
TAV's Four Airports to Receive Service Quality Awards

The airports operated by TAV Airports, a member of Groupe ADP, including Izmir Adnan Menderes, Milas-Bodrum, Skopje, and Zagreb airports, received recognition through the "Airport Service Quality" (ASQ) program.

Izmir Adnan Menderes, Skopje, and Milas-Bodrum airports were selected as "Best Airport in Europe" in their respective categories based on passenger capacities. Izmir Adnan Menderes also received an award in the category of "Easiest Airport Journey in Europe," which evaluates airport transit convenience performance. Additionally, Izmir Adnan Menderes was recognized in the categories of " Cleanest Airport in Europe," "Most Enjoyable Airport in Europe," and "Airport with the Most Dedicated Staff in Europe," making it one of nine airports awarded in a total of five categories from all regions. Zagreb Airport, with its award in the category of "Easiest Airport Journey in Europe secured its place among eight airports listed in the ACI World Director General's Roll of Excellence, a recognition given to airports that have won multiple ASQ awards over a five-year period in the last 10 years.

TAV Airports COO Kürşad Koçak stated, "As TAV Airports, we operate 15 airports in eight countries, dedicated to delivering the best travel experience by closely attending to the needs and expectations of passengers. Last year, we served to a total of 96 million passengers across our airports. It brings us great joy to announce that four of our airports have been acknowledged among the world's best  airports for their exceptional customer experience quality, as determined by direct evaluations from passengers across various categories. With our skilled workforce and wealth of knowledge, we have established ourselves as a preferred brand in airport management globally. I extend my pride to all our employees whose efforts have contributed to this remarkable achievement."

The Airport Service Quality (ASQ) program, created by the Airports Council International (ACI World), provides tools to measure and enhance passenger satisfaction, operational performance, and airport service quality. Initiated in 2006, ASQ is recognized as the leading global airport passenger satisfaction program, with over 400 participating airports in 109 countries. ASQ winners are determined based on direct evaluations from 595,000 passengers worldwide.

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